PK Bet Privacy Policy

01 Introduction

PK Bet ("we", "us", "our") operates the online betting and casino platform available at pkbet.pw. This Privacy Policy explains how PK Bet collects, processes, stores and protects the personal data of players and visitors who use our Platform. It also describes the choices you have regarding your own information and how you can exercise your rights.

By registering an account on PK Bet or using any part of our Platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with how we handle your data, you should not register or continue using the Platform.

This policy should be read alongside our Terms and Conditions, which govern your overall use of PK Bet. Where both documents address the same topic, the more specific guidance applies.

02 Data We Collect

PK Bet collects personal data in several categories depending on how you interact with our Platform. The types of data we collect include:

We collect only the data that is necessary for operating the Platform, processing payments, preventing fraud and maintaining responsible gaming standards. We do not collect sensitive categories of personal data such as biometric data, health information or religious beliefs.

03 How We Collect Your Data

PK Bet collects your personal data through the following channels:

• Direct Submission: When you register an account, complete identity verification, contact support or respond to a promotion, you provide information directly to us.
• Automated Collection: When you use the Platform, our systems automatically record technical and usage data. This includes your IP address, the device you are using, how long you spend on each page and which games or betting markets you interact with.
• Payment Processors: When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets, the relevant payment provider shares transaction confirmation data with PK Bet to process your transaction.
• Cookies and Tracking Technologies: PK Bet uses cookies and similar technologies to manage sessions, remember your preferences and analyse platform usage. See the Cookies section below for full details.
• Third-Party Verification Services: For identity and fraud checks, PK Bet may use third-party verification services that cross-reference the information you provide against available records. These services do not receive your full data set — only what is necessary for the verification check.

04 How We Use Your Data

PK Bet uses the data we collect for specific, defined purposes. We do not use your data beyond what is described here without notifying you and, where required, obtaining your consent.

• Account Management: Creating and maintaining your PK Bet account, processing login requests, managing account settings and preferences.
• Payment Processing: Crediting deposits to your account balance in PKR, processing withdrawal requests and maintaining transaction records.
• Identity Verification: Confirming your age (18+), identity and payment method ownership as part of account verification and withdrawal processing.
• Fraud Prevention and Security: Detecting and investigating suspicious account activity, unusual betting patterns, duplicate registrations and potential abuse of bonuses or promotions.
• Responsible Gaming: Monitoring account activity to identify signs of problematic gambling behaviour and, where relevant, applying limits or restrictions in line with responsible gaming commitments.
• Customer Support: Responding to your queries, resolving account disputes, processing responsible gaming requests and communicating the outcome of any review.
• Platform Improvement: Analysing aggregated usage data to understand how players use PK Bet, identify technical issues and improve the overall platform experience.
• Communications: Sending you account-related notifications, important policy updates and, where you have opted in, information about relevant promotions and offers.
• Legal and Compliance: Maintaining records as required, responding to legitimate requests from authorities and enforcing our Terms and Conditions.

05 Sharing Your Data

PK Bet does not sell, rent or trade your personal data to third parties for commercial purposes. We share your data only in the following limited circumstances:

• Payment Providers: Your payment details are shared with JazzCash, Easypaisa, Raast, bank networks and other relevant payment providers solely to process your transactions. Each provider handles data under their own privacy policy.
• Game Providers: Third-party game developers whose slots, live casino games and fish games appear on PK Bet may receive anonymised session data to support game functionality. They do not receive your personally identifiable information.
• Identity Verification Services: Where verification of your identity or payment method is required, PK Bet may share the minimum necessary data with a third-party verification partner. These partners are contractually bound to use your data only for the verification purpose.
• Fraud Prevention Partners: To protect against fraud and money laundering, PK Bet works with specialised fraud detection services. These services receive the data required to run checks — no more.
• Legal Requirements: If PK Bet is required by law, court order or a legitimate regulatory process to disclose your data, we will comply with that requirement and, where permitted, notify you of the disclosure.
• Business Transfers: In the event that PK Bet undergoes a business transfer, merger or acquisition, your data may be transferred as part of that transaction. We would notify you of any such change and the incoming entity would be required to honour this Privacy Policy.

In all cases, data shared with third parties is limited to what is strictly necessary for the stated purpose, and those parties are required to maintain appropriate security standards.

06 Payment Data & Financial Information

When you deposit or withdraw funds on PK Bet using JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets, your financial data is handled with additional care. PK Bet does not store complete card numbers or full bank account credentials on our servers. Payment details are processed through secure, encrypted channels provided by the respective payment gateway.

Transaction records — including deposit amounts, withdrawal requests, dates and payment method types — are retained as part of your account history. This record is necessary for:

• Resolving any disputes about deposits or withdrawals.
• Verifying that withdrawals are returned to the same method used for deposits.
• Supporting fraud investigations and anti-money laundering checks.
• Meeting any record-keeping requirements that apply to the Platform.

All transactions on PK Bet are conducted in PKR. There is no currency conversion by PK Bet, and no additional fees are applied by PK Bet on transactions — though your payment provider may apply their own charges.

07 Cookies & Tracking Technologies

PK Bet uses cookies — small text files stored on your device — and similar technologies to operate the Platform effectively. Here is what we use and why:

• Essential Cookies: These are required for the Platform to function. They manage your login session, keep you authenticated while you navigate between pages and maintain your account state. You cannot opt out of essential cookies without disabling the Platform entirely.
• Functional Cookies: These remember your preferences such as language settings, display options and last-visited sections. They improve your experience but are not strictly required.
• Analytics Cookies: PK Bet uses anonymised analytics data to understand how users navigate the Platform — which pages are visited most, where users encounter issues and how different features are used. This data is aggregated and not linked to individual accounts.
• Security Cookies: Used to detect and prevent suspicious activity, including automated access attempts and session hijacking.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. PK Bet does not use third-party advertising cookies or retargeting pixels.

08 Data Retention

PK Bet retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect our standard practice:

• Active Account Data: Retained for the full duration of your account being open on PK Bet.
• Post-Closure Account Data: After an account is closed — whether voluntarily or due to a Terms violation — core account data including your name, email and transaction history is retained for a minimum of five years. This supports fraud investigation, legal compliance and dispute resolution.
• Support Communications: Chat transcripts and email records are retained for two years from the date of the communication.
• Verification Documents: CNIC copies and other identity documents are retained for five years from the date of submission.
• Marketing Opt-Out Records: Records of your marketing communication preferences are retained for as long as necessary to honour your opt-out request.

Once the relevant retention period has passed, your data is securely deleted or anonymised. Anonymised data — which cannot be linked back to you — may be retained for longer periods for statistical analysis.

09 Security Measures

PK Bet takes the security of your personal data seriously. We implement technical and organisational measures proportionate to the risk involved in processing your information. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of passwords — PK Bet never stores passwords in plain text.
• Access controls ensuring that only authorised staff members with a defined business need can access personal data.
• Regular security reviews and vulnerability assessments of the Platform.
• Fraud monitoring systems that flag unusual account and transaction activity for review.
• Secure data handling procedures for staff who process support queries and verification requests.

You also play a role in keeping your account secure. Choose a strong, unique password for your PK Bet account, do not share your login credentials with anyone, and contact support immediately if you notice any activity on your account that you do not recognise.

10 Your Rights

You have rights over the personal data PK Bet holds about you. Here is what you can request and how each right works in practice:

To exercise any of these rights, contact our support team with your request. We will respond within 30 days. Some requests may require identity verification before they can be actioned to protect your account from unauthorised access.

11 Minors

PK Bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account on PK Bet, please contact our support team immediately. We will close the account and delete the associated data promptly upon receiving a verified report.

As part of our verification process, PK Bet may request proof of age before processing any withdrawal. Any account found to belong to a minor will be closed without exception and any balance will be returned to the deposit source after investigation.

12 Updates to This Policy

PK Bet may update this Privacy Policy from time to time to reflect changes in how we operate, the technologies we use, or applicable legal requirements. When we make changes:

• The "Last Updated" date at the top of this page will be revised.
• For significant changes that materially affect how we use your data, we will make reasonable efforts to notify registered players via a platform notice or email to your registered address.
• Continued use of the Platform after the effective date of a change constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically. If you have questions about a recent change, contact our support team for clarification before continuing to use the Platform.

13 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way PK Bet handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within five business days.

You can reach us through the live chat widget on the Platform, or by emailing [email protected]. When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can route it to the right team without delay.